Shipping policy

We offer free shipping on every US, Canadian, Singaporean, and Chinese order. For returns, customers are responsible for return shipping costs .

Because we make most items to order, time from order to delivery will vary depending on the item ordered. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.

At Berkeley Gems, we have shared in the unforgettable memories of thousands of our customers, and we understand that jewelry is often given for special surprise occasions such as an engagement. Please let us know what we can do to make sure you maintain your surprise. Special arrangements, such as Saturday delivery, delivery on a particular date, or holding at a FedEx location, can be made by calling us at 4157870599. Saturday delivery is available for eligible locations for an additional $30. Limited time only. All orders are presented in distinctive FSC certified packaging.

Shipping Policies For your protection, Berkeley Gems always:

• Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. box addresses.

International shipments can be processed online. Customs processes and import duties are the responsibility of the customer; please check with your local customs office for information. 

Berkeley Gems is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. On the rare occasion that your order is tampered with or lost during shipment, you must report this to Berkeley Gems within 5 days of receiving your tracking number.

For insurance reasons we cannot reroute packages after they have shipped from Berkeley Gems.